Privacy Policy

At House of Diyan, we are committed to protecting your privacy and ensuring a secure shopping experience. This policy explains how we collect, use, and safeguard your information.

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Information We Collect

We may collect the following information when you interact with our website or place an order:

• Your name, email address, phone number, and billing/shipping addresses

• Order information and payment details (handled securely through trusted third-party payment gateways; we do not store card information)

• Photos or unboxing videos submitted for return or exchange verification

• Technical information such as IP address, browser type, device details, and cookies for analytics and website functionality

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How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide assistance and customer support

• Validate return or exchange requests (including unboxing proof)

• Send order updates and service-related notifications

• Enhance and improve our website performance and user experience

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Sharing of Information

We do not sell or rent your personal information. It may be shared only with:

• Payment service providers to complete secure transactions

• Logistics and delivery partners for shipping your orders

• Technical service providers for website operations, analytics, and support

• Government or legal authorities if required to comply with law

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Cookies

Our website may use cookies to improve website performance and personalize your browsing experience. You can disable cookies in your browser settings; however, certain features may not function properly.

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Data Retention

We retain your information only for as long as necessary to fulfill your orders, manage returns/exchanges, and comply with legal requirements.

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Your Rights

You can request access to, correction of, or deletion of your personal data at any time by contacting us at:
support@houseofdiyan.com